Precision Business Insights has published a report on the global it service management (itsm) software market, estimating its value at USD 12.2 Million in 2024 and is expected to expand at a compound annual growth rate (CAGR) of 15.9% over the forecast period 2025-2031. The report explores the market growth and potential opportunities in the market industry. Additionally, it offers a detailed analysis of how these elements will affect market demand dynamics and market performance throughout the forecast period.

View the detailed report description here - https://www.precisionbusinessinsights.com/market-reports/it-service-management-itsm-software-market

Market Definition:

IT Service Management (ITSM) software helps organizations manage and deliver IT services efficiently. It includes tools for incident management, problem resolution, change management, and service request handling. Some of the top ITSM platforms in 2025 include ServiceNow, TOPdesk, ManageEngine ServiceDesk Plus, and SolarWinds Service Desk.

Drivers:

1)      Adoption of AI driven and automation.

2)      Demand for cloud-native (ITSM).

The global It service management (itsm) software market segmentation:
1) By Solution Type: Service Portfolio Management, Configuration and Change Management, Service Desk Software, Operations and Performance Management, Dashboard Reporting and Analytics, Others.
2) By Deployment Mode: Cloud-based, On-Premises.
3) By Organization Size: Large Enterprises, SMEs.
4) By End User: Banking Financial Services and Insurance (BFSI), Telecommunications, IT and ITeS, Government and Public Sector, Retail and Consumer Goods, Others.

Regional Overview:
The report also examines the current concerns and their Future Effects on the It service management (itsm) software market by the region. The report covers all regions and countries, North America was the largest and Asia was the fastest-growing region in the It service management (itsm) software market. The market has been segmented into numerous primary regions and a detailed evaluation of primary countries.

·         North America (U.S., Canada)

·         Europe (Germany, U.K., France, Italy, Russia, Spain, Rest of Europe)

·         Asia-Pacific (China, India, Japan, Australia, Southeast Asia, Rest of Asia Pacific)

·         Latin America (Mexico, Brazil, Argentina, Columbia, Rest of Latin America)

·         Middle East & Africa (GCC, Egypt, Nigeria, South Africa, Rest of Middle East and Africa)

The competitive landscape is dominated by major players like ServiceNow, Atlassian, Ivanti (HEAT Software), IBM, CA Technologies, BMC Software, ASG Software, Axios Systems, SAP, Cherwell Software, Micro Focus (Formerly HPE), Freshworks, Ultimo, Epicor, TOPdesk, Samanage.

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