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CEO, Globalization Partners Bob Cahill - HRTech InterviewCan you give us a brief of your career before Globalization Partners / G-P? Well, for starters, I’m a born-and-raised Bostonian and started my career with EY (Ernst & Young) following the classic audit or trail CPA path. From there, and for the past 25 years or so, I’ve been a C-suite executive at several, Boston-based technology companies, always with a big international...0 Comments 0 Shares 6K Views 0 Reviews
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Connecting Dots With CIOs: Cloud Computing ChroniclesIn this technologically advanced world, companies adopting cloud computing quickly bring new opportunities to the market. IT professionals have the bandwidth to innovate new models and software, which eventually scale up better business efficiency and reduce the risk of technology hazards. However, it is quite unfortunate that most CIOs still implement the traditional models that may have been...0 Comments 0 Shares 5K Views 0 Reviews
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Contact Center: Make or Break for Your BrandBranding profoundly shapes customer experiences. While many global brands are easily identified by their logos, jingles, or color schemes, branding extends well beyond these visual elements. It should be woven into every interaction with customers — and no touchpoint is more essential than the contact center. As the frontline of customer engagement, contact centers significantly impact...0 Comments 0 Shares 4K Views 0 Reviews1
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Friend or Foe: The Role of AI in This Year's Holiday SeasonAs the holiday season nears, businesses gear up to maximize operational efficiency, enhance customer interactions, and streamline processes. Artificial intelligence (AI) has become crucial in meeting these objectives, especially when customer activity reaches its peak. However, AI’s capabilities also bring essential questions: Will it serve as a valuable ally to simplify holiday...0 Comments 0 Shares 3K Views 0 Reviews1
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Handling Holiday Customer Traffic with AIThe holiday season brings a significant surge in demand for customer service, driven by the rise of online shopping. Businesses increasingly turn to artificial intelligence (AI) and automation to bridge the gap in support during these high-pressure periods. With AI-powered tools like chatbots and automated systems, companies can handle demand spikes effectively without compromising performance....0 Comments 0 Shares 3K Views 0 Reviews
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Smart Data Insights: Revolutionizing Holiday Offers and ExperiencesIn recent years, competition among travel service providers has intensified due to the global resurgence of the tourism sector. Launching generic vacation promotions is no longer sufficient to attract today’s discerning travelers. The differentiating factor lies in harnessing smart data to deliver tailored holiday offers based on individual preferences. This article explores how tourism...0 Comments 0 Shares 3K Views 0 Reviews
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Transforming Business Intelligence Through Artificial IntelligenceWe are living in an era of change, where industries are changing their traditional way of managing and streamlining organizational goals. SMEs and SMBs are gradually gaining market share and developing well-known brands, eliminating the term monopoly, as any business with an appropriate data strategy can create its own space in this competitive landscape. To stay competitive, businesses are...0 Comments 0 Shares 2K Views 0 Reviews
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